We ship using Regular Registered Post (Hong Kong Post), Worldwide Post Office Express (EMS), express couriers (UPS, FedEx, and DHL), air freight and ocean freight. For small and sample orders, post office express (EMS) and regular air mail are available. Buyers are welcome to use their own couriers or freight forwarders to satisfy their logistics needs. However, such requests should be clearly stated when placing orders.
Buyers agree that SHENIT.com may occasionally and without prior notice use an alternative shipping method of equal service level to ship the order to avoid delays, unreachable destinations, or other restrictions. Buyer will be notified in such a case and shipping cost will remain the same.
We ships worldwide. For hard-to-reach destinations, the shipping cost may be higher and the transit time may be longer. Unless agreed otherwise by both SHENIT.com and the buyer, SHENIT.com does not ship to any P.O. Box, FPO/APO, and other military addresses if payment is made using credit cards or other forms of online payments.
During the order confirmation, if we are unable to ship to the destination, We will notify the buyer and recommend alternative shipping options. Rare cases whereby the selected courier is unable to ship to the destination after the order is confirmed and we are unable to contact the buyer, We may use an alternative shipping method of similar service level to minimize any delay.
Handling & Processing time
Orders will be shipped within 1-4 working days after the order is processed. Shipping dates will be updated after the order payments are cleared and SHENIT.com begins processing the orders. Shipping date is estimated only and may vary significantly. Buyers with strict delivery deadline are advised to place orders well in advance.
Shipping Transit Time
Shipping transit time (the time it takes to deliver the goods from the actual ship date), for express couriers (UPS, FedEx, and DHL) usually takes 2-4 working days. Post office express (EMS) usually takes 5 to 8 working days & Registered Post 7 to 14 working days. Shipping transit time may vary significantly due to hard-to-reach destinations, seasons, weather, and occasional customs clearance delay.
Major express couriers (UPS, FedEx, and DHL) offer full end-to-end shipment tracking via their websites or customer service phone numbers. Post Office air mail offers basic proof of shipment for all orders and proof of delivery in some countries including the USA and Canada. Shipment tracking information may not be immediately available right after the goods are shipped. Please allow 12-24 hours after the dispatch before using the shipment tracking numbers.
Shipping Weight Calculation
Gross shipping weight is calculated based on the actual measured weight or IATA dimensional (volumetric) weight, whichever is larger. The volumetric weight of a shipment is calculated by Length x Width x Height in centimeter (cm) of all cartons combined then divided by 6000.
Shipping Cost Calculation
SHENIT.com charges the shipping and handling cost based on gross shipping weight. Estimated shipping cost is available when buyers place orders online or obtained from our sales representatives. Unless specified otherwise, shipping cost must be paid in advance and in full.
Shipping Weight Limits
Major express couriers (UPS, FedEx, and DHL), do not have a maximum gross shipping weight per shipment. Post office express (EMS) is limited to 20kg gross shipping weight per shipment. Orders over 20kg and shipped using EMS may be split into multiple EMS packages. Regular registered post is limited to 2kg gross shipping weight per shipment.
Goods shipped using FedEx, UPS, and DHL are insured by standard insurance as defined by the FedEx, UPS and DHL service terms and conditions. Please contact our customer service representatives for more detail.
Lost & Damage during Shipment
In the event of lost and damaged goods during the shipment, buyer should immediately notify the courier within the first 24 hours after the delivery and file a formal claim. All evidence and documents must be retained as proof. The courier may investigate the claim before compensation can be assessed. Buyer should also notify SHENIT.com immediately to help process the claim.
Lost mail investigation may take time, and pre-mature filing of chargeback or payment dispute when SHENIT.com is not at fault is completely unnecessary. Buyer agrees not to file any chargeback or payment dispute until the investigation completes and is compensated before taking any further action.
Re-delivery & Failed Delivery
FedEx, UPS, and DHL attempt to deliver the shipment for up to three times. If delivery still fails, the express couriers will attempt to contact buyer via phone number and email. If buyer still fails to take delivery, the goods may be returned to SHENIT.com at buyer's expense.
For post office express (EMS) and regular air mail, the shipment will be returned to SHENIT.com after multiple delivery attempts and no phone or email contact will be made by the courier.
Certain couriers, especially the post office, leave the package outside the recipient's premises when the delivery fails. SHENIT.com is not responsible for any lost due to that.
Re-deliveries and returns to sender due to delivery failures usually incur significant delays. In any circumstances, SHENIT.com is not responsible for such delays, failed deliveries, wrong shipping addresses provided by buyers, and any other situations when SHENIT.com is not at fault.
If buyer fails to take delivery, the goods shall be held at buyer's sole risk in all respects. In such a case, SHENIT.com, acting on buyer's behalf and at buyer's expense, may store, insure, protect, and resell the goods for the buyer.
Returns Due to Refused Delivery
Unless specified otherwise, SHENIT.com does not accept returns due to refusal of the delivery by the buyer or consignee. If the courier returns the shipment due to refused delivery or any other reason when SHENIT.com is not at fault, buyer agrees to pay all costs associated with the return.
Many countries offer duty-free or reduced duty for importing goods from certain countries. For example, there is no import duty or tax for importing consumer electronics goods from Hong Kong to USA. Many countries offer duty-free allowance for gifts and small quantity imports from most countries.
SHENIT.com will provide the basic export documents and information, including commercial invoice and packing slip, for customs clearance at the designated country.
SHENIT.com will help buyers minimize their customs duties and will cooperate with them to satisfy their requirements legitimately. However, SHENIT.com is not responsible for customs duties, fees, and other taxes imposed by the consignee's or buyer's countries. SHENIT.com is also not responsible for informing the customer or consignee about their own country's import regulations, taxes or duties.
In any circumstances, customs clearance is buyer's responsibility. SHENIT.com recommends buyers to consult with their countries' customs authority before importing any merchandise in large quantity to minimize customs duties and avoid delay.
If the shipment is held or impounded by the customs in consignee's country because the customer or consignee refuses to pay customs fees, duties, or taxes, buyer will assume all additional fees and penalties associated with such an act.